Experience a substantial reduction in your customer support expenses by integrating automated conversations, while maintaining your human agent as a safety net. These instant responses enhance customer satisfaction and trustfulness. Our bots utilize your existing knowledge base, ensuring that responses are both precise and pertinent.
More Customer Engagement
Higher Conversion Rates
More Qualified Leads
Maximize your customer support capabilities with an AI agent. This agent can analyze customer questions and generate responses based on the knowledge from your website. Simply import the URL of your knowledge base, and your AI Agent will be able to resolve a significant portion of customer inquiries without the need for human intervention.
Conversational Automation with Agent bots
Improve your customer interactions by incorporating the power of ChatGPT into your conversations. This technology can conduct sentiment analysis, generate feedback responses, or even generate and send emails when you’re offline. There are no limitations – you can capture user responses and write prompts for various purposes using GPT Tasks. For instance, if the bot identifies that your customer is dealing with a significant problem, your human agent can be notified promptly.
ChatGPT as a Workflow nodeA significant portion of customer inquiries are repetitive. Instead of allocating human agent time to respond to these, train your bots to use pre-written messages that can be sent via live chat, emails, or your preferred channels
Chatbots help you provide round-the-clock support and deliver exceptional customer service. However, this doesn’t mean human agents are no longer needed. Some issues are complex and require a human touch. In such cases, the bot can intelligently hand off the conversation to the most knowledgeable human agent regarding the customer’s issue for further assistance.
For complex issues that require human intervention, the fastest and most budget-friendly way to address customer inquiries is by using departments. You can create different departments with specific specializations, and then your bots will redirect customer inquiries to the appropriate one. This process ensures that your customer’s issue will be resolved as quickly as possible.
Proactive Live Chat
Customer Engagement
Customer Engagement
Customer Engagement
Conversational Marketing
The 5-Step Journey from Inquiry to Resolution
When a customer contacts you, the AutoBiz intelligent bot analyzes the text to comprehend the customer’s requirements.
You can train your bot with pre-defined answers, known as canned responses, for instant replies to frequently asked questions.
Next, the bot exploits your website content to generate and deliver human-like responses. It also provides the source of the response to your customer for additional exploration.
